An Unusual Encounter + What I Learned Today

I’ve been a fan of online shops since I stayed at home. Moreso, sellers that offer personalized items seem to be a trend now. And so for my daughter’s upcoming party, I chose a shop that creates molded crayons.

I checked on her profile, legit naman siya. She seemed to be trusted and have lots of customers already. So I ordered. I paid and waited. On the first week of July, since the event date is on the 2nd Sunday, I started to contact my suppliers again. Like, ‘hello. Kamusta? How’s my order? When is it going to be shipped? Blah, blah’. ganon. I messaged this seller. She said it’s going to be shipped on July 4. SHe then asked me ano pala’ng ilalagay sa layout daw. So I answered. ‘ay, Jhia’s 3rd Birthday’. A few minutes later when I opened my IG, I was surprised by her messages.

I believe I clearly said that it was ‘3rd birthday’ and not needed on July 3rd. So, hindi na siya nagreply after that. I tried to contact her just for clarification but to no avail. That was her last message. I tried to send a private message in her fb page pero wala, binlock lang ako. So what do you expect me to think? Hindi ko alam kung may aabangan ba ako o wala. So I told my friends about it. Ang gusto ko lang naman is ikwento yung encounter ko and maybe at the same time ask for some advice. Ano ba ang dapat kong gawin, pano ko kaya macocontact, ano’ng plan B ko. Hanggang sa everyone from the group tried to contact her. Kasi nakikita ko nagpopost siya pero ni hindi man lang naseen ang messages ko. Kinakabahan na ako. I searched things about her and all, trying to find a way to hear from her. I was fully paid and just a week before the event. Hindi ko alam kung may aasahan ba ako o mag-go-go na ako sa Plan B but how about my money? Believe me, I’ve been so patient and sending her a message as calmly as I can.

Until she finally replied today. Guess what? She’s freaking out! I went beyond the line daw to even comment on her personal fb account! I was like ‘what the hell are you talking about?’ She wasn’t replying to me but answering my friends’ inquiries on IG. Tapos magagalit siya na nagcomment kami sa isang post niyang rant na naka public sa personal account niya. And the comment wasn’t even meant to offend her but just to get her attention to reply to me! Ang nice pa nga ng pagkakasabi don. I really didn’t get ano’ng problema niya.

So anyway, let’s make it short. She freaked out, said so much na naging bastos na siya. Ending, binalik niya naman yung binayad ko, with all the sarcasm and panunumbat.

Oh Lord, bakit may mga ganitong tao.

What I learned today is 1).. honestly, wala talaga akong maisip. Hindi ko alam kung spur of the moment lang at nahahayblad akong maalala siya o makita yung screenshota ng conversation namin pero wala talaga akong maisip na mali sa side ko. Tell me, ano ba?

O sige, eto nalang. Take two!

What I learned today is that maraming nagmamahal sakin para tulungan ako sa nakakalokang sitwasyong to. Salamat sa inyo.

Hindi ako nagmamaganda or what, pero I know that I did nothing wrong para magalit siya ng ganon. Sadyang umattitude lang siya. I would understand naman kung pagod siya o kung ano mang pinagdadaanan niya. If only she lowered her pride and re-read our conversation; kung hindi siya tumakas at nagblock sakin sa facebook page niya. Kasi, if you werein my situation, ano’ng iisipin ko di ba? Although, my instinct was right. Yes, she is a trusted seller not a scam. Ang intention niya lang ay gipitin ako sa oras. Pero tama ba yun? You don’t do that to your clients lalo na ikaw naman yung mali. Ikaw yung mali ng basa. Enebe.

So yun. Enough of this. I don’t intend to do any further harm sa kanya at sa page niya. Maybe not now. Charot! I wish not to encounter someone like her again. Sana, makapg muni muni siya at marealize yung pagkakamali niya at tanggapin yon ng buo. Money can’t buy manners.

And guys, I hope you learn from this. Kung seller ka, never leave your customer hanging. Kung buyer ka, you may not be always right but remember to be kind padin kay seller hangga’t di pa nabibigay yung order mo. Haha. Charot!

By the way, I have to share this. May sinabi nga pala siyang ‘you could’ve waited!’ Pinakanakakainis of all! I could’ve waited daw, ipapaship niya naman na dapat daw sa Monday. Hello? Binlock mo ako sa fb page mo. Hindi mo ko nirefeplyan for days. Tapos I could’ve waited? Come on!

Ps. My friends messaged her in all ways they can possibly get her attention WITH DUE RESPECT. Nobody was harsh nor sarcastic to her. Lahat, may paggalang and as calm as possible.

Anyway.

Ciao!

10 thoughts on “An Unusual Encounter + What I Learned Today

  1. Hi! Had the same experience before 😭 Fully paid a month before the agreed shipping date, once a week lang ako nagffollow up para di makulitan, then 3 days before the schedule dun niya lang ako nireplyan asking for details. 😥 Then nanghingi na siya ng extension. Buti na lang kaya pa, kaya binigyan ko siya ng another 3 days. Sa mismong araw, di niya pa rin daw masship. Sabi ko na lang kailangan ko na talaga mareceive kinabukasan. She agreed, pero ipa-grab express na lang daw. Sabi ko bahala na siya, basta nagbayad na ko sa kanya ng full amount including SF. Kinabukasan, sakin pa hinihingi yung bayad ng Grab Express. Nakaka-high blood talaga. 😭 She then texted me mean things na nakakainis talaga, like “buti nga tinanggap ko pa ang order mo”. Grabe siya. 😭 We’re all support for small-scale online businesses, pero bakit kaya ganun ang iba? Nakakalungkot tuloy for other entrepreneurs, kasi for me, di na talaga ako uulit sa online shop. 😥

    1. Dapat may seminar na din sila on customer handling e no? Minsan, feeling ko, lalo na pag medyo matagal ng si seller o maraming buyers, tumataas yung tingin sa sarili e. E kung tutuusin, they can just say kung ano’ng problema right away para lang ba at least, alam natin. Marunong naman tayong umintindi e. If only they communicate. Kaso wala. Tapos sila pa tong mauunang magsabi ng kung ano ano sayo no? Haaay.

      Hindi naman siguro tayo pareho ng pinaguusapang seller dito? Kasi kung same, imemessage ko sana siya to undergo customer service training. Haha.

  2. Mamsh qiqil talaga ko sa kanya buset siya. Di nadaan sa maayos na pakiusapan, kelangan ko pang magtransform para lang pansinin niya tayo. Hahaha. To the point na 1st time ko yatang magpupublish ng rant sa blog ko.

    Either b*ba talaga siya o pinandigan na lang niya kasi being b*ba is better yata for her kesa manghingi ng sorry. Pride month daw lol, in a different way.

    ~ Rhea Angeline (unseen version)

  3. Dear Doodlebox_ph,

    Pinaka kalmadong member ng kapitbahay ang kausap mo. My Goodness! Ni hindi nga marunong magalit yan. Nakakaloka po kayo.

    —-

    Anyway mamsh, mainam na na-share mo ‘to. Sellers and Buyers are not just doing business, they are building relationship, connections and all. Sana kung kinausap ka nya ng maayos, hindi hahantong sa ganitong blog. In fairness nga, sa lahat ng masasamang sinabi nya sa iyo, wala manlang bahid ng masama ang message mo her.

    1. Sinabi ko nga rin sa kanya. Kung nagreply siya, hindi kami hahantong sa ganyan. E wala e.. it’s non-sense daw for her, di ba?

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